Shipping Policy

1. Where we deliver

Online checkout delivers to addresses in India, to any PIN code our courier partners serve. Enter your PIN code at checkout; if we cannot deliver there, checkout tells you. We do not currently ship outside India through the Website — see international orders.

A Smart Profile is a digital service. It needs no delivery and is set up online as your order confirmation describes; once it is active it can be opened from anywhere. The NFC hardware travels separately.

2. How long delivery takes

• Order and payment

  What happens

  We confirm your order once payment is received (for settlement by bank transfer or invoice, once the payment is verified)

  Time

  After payment clears

• Artwork approval (custom hardware)

  What happens

  You approve the design in the builder. We may write to you if the artwork needs a fix

  Time

  Up to you — production starts only after approval

• Production: custom and printed hardware

  What happens

  We make your order

  Time

  2–3 business days

• Production: metal cards

  What happens

  Metal cards are engraved and finished separately

  Time

  3–5 business days

• Courier transit

  What happens

  The courier carries the parcel to you after dispatch

  Time

  5–7 business days (standard)

Production time and courier time are separate: total time is production plus transit. Production starts after your artwork is approved and payment is confirmed. Items that do not need customising are dispatched as soon as they are ready, and the estimate on the product page applies. Remote and hard-to-reach PIN codes can take longer.

All dates and timelines on the Website, at checkout and in our emails are estimates, not guarantees.

3. Shipping charges

Shipping is ₹99, and free on orders of ₹999 or more. The exact amount for your order is always shown at checkout before you pay.

Checkout currently offers standard delivery. If express or faster delivery becomes available for your PIN code, it appears at checkout with its own charge and timeline; nothing in this policy promises it.

4. Couriers and tracking

We ship through third-party courier and postal partners, such as Blue Dart, DTDC and India Post, and choose the one best suited to your PIN code and parcel. When your order is dispatched we email you the courier’s name and the tracking number. You can follow the parcel on the Track an order page or on the courier’s own site. Tracking updates come from the courier and can lag behind.

Delivery by a courier is also subject to that courier’s own terms.

5. Your address and being available

You are responsible for a complete and correct delivery address, PIN code and a phone number the courier can reach. If they are wrong or incomplete, we are not responsible for a delayed, misdirected or lost parcel, and re-delivery or re-shipping charges may apply — we tell you the cost before we re-send it.

Couriers normally make a limited number of delivery attempts. If delivery fails because nobody is available, the address is wrong, the phone cannot be reached or the parcel is refused, it is returned to us. We will contact you to re-send it, and you may have to pay the shipping charge again. If you decide not to take a custom item, the Return, Refund & Cancellation Policy applies to it.

A parcel handed to someone at the address you gave us — a neighbour, reception or security — counts as delivered to you. Some couriers ask for an OTP or ID on delivery; please cooperate.

6. Damage, loss and who bears the risk

The goods are at our risk until they are delivered to the address you gave us or handed to you; after that, they are at yours.

When it arrives, check that the parcel is sealed and undamaged. If the outer packaging is visibly damaged or has been opened, do not accept it (or write it on the courier’s delivery receipt) and tell us at once. A video of you opening the parcel helps us claim against the courier.

If a parcel is lost, and tracking shows no delivery well after the estimated date, write to us. We investigate with the courier, which can take some days, and then either send your order again or refund you.

7. Delays

Delays happen — courier problems, weather, strikes, festivals and holidays, high volumes, remote areas, address problems, late artwork approval or payment verification, and events beyond our control (see the Terms). We tell you if we expect a significant delay.

If we have not dispatched your order within 30 days of confirming it — not counting any time we are waiting for you to approve artwork or for payment — you may cancel it and we refund what you paid for the undelivered part.

An order with several items may ship in more than one parcel. You are not charged extra shipping for parcels of the same order that we choose to send separately.

8. International and export orders

We do not accept international orders through the Website today. If you are outside India, or want us to ship abroad, write to support@parichy.com before you order. If we agree to an export order:

• we confirm the price, freight, delivery method and timeline in writing before you pay;
• you are the importer of record and are responsible for customs clearance, import duties, taxes (such as VAT or GST) and fees in the destination country, and for making sure the goods can lawfully be imported and used there;
• customs delays are outside our control;
• if a shipment is refused, or left uncollected at customs, we may deduct shipping, duties and return costs from any refund;
• the order is subject to Indian export law and international sanctions, and we may decline it for legal or practical reasons.

9. Questions

Write to support@parichy.com with your order number. If we have not resolved a problem, see the Grievance Redressal Policy.