Return, Refund & Cancellation Policy
Last updated · Procure Services, operating Parichy
1. What this policy covers
This policy is part of our Terms & Conditions. In it, a custom item is hardware made or printed to your design, text, logo or details, including engraving and programming with your own information. A standard item is hardware that has not been customised. A Smart Profile is our digital service.
| Situation | Can you return or cancel? | What you get |
|---|---|---|
| You cancel before we dispatch a standard item | Yes | Full refund |
| You cancel a custom item before you approve the design | Yes | Full refund |
| You cancel a custom item after you approve the design and payment is confirmed | No — it is made specially for you | Nothing, unless it is defective or differs from what you approved |
| A standard item, unused and in its original packaging, within 7 days of delivery | Yes | Refund of the item (or an exchange) |
| A custom item that is as ordered and works | No | — |
| Defective, damaged in transit, the wrong item, or a custom item that differs materially from the approved design — reported within 48 hours of delivery | Yes | Free replacement, or a full refund |
| An NFC chip that stops working in normal use within 6 months of delivery | Yes — warranty | Repair, replacement or a refund |
| A Smart Profile after it has been set up or activated | No, unless we failed to provide it as described or the law says otherwise | — |
You cancel before we dispatch a standard item
- Can you return or cancel?
- Yes
- What you get
- Full refund
You cancel a custom item before you approve the design
- Can you return or cancel?
- Yes
- What you get
- Full refund
You cancel a custom item after you approve the design and payment is confirmed
- Can you return or cancel?
- No — it is made specially for you
- What you get
- Nothing, unless it is defective or differs from what you approved
A standard item, unused and in its original packaging, within 7 days of delivery
- Can you return or cancel?
- Yes
- What you get
- Refund of the item (or an exchange)
A custom item that is as ordered and works
- Can you return or cancel?
- No
- What you get
- —
Defective, damaged in transit, the wrong item, or a custom item that differs materially from the approved design — reported within 48 hours of delivery
- Can you return or cancel?
- Yes
- What you get
- Free replacement, or a full refund
An NFC chip that stops working in normal use within 6 months of delivery
- Can you return or cancel?
- Yes — warranty
- What you get
- Repair, replacement or a refund
A Smart Profile after it has been set up or activated
- Can you return or cancel?
- No, unless we failed to provide it as described or the law says otherwise
- What you get
- —
Nothing in this policy limits your rights under Indian consumer law — including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 — or under mandatory consumer laws where you live, such as a statutory right to cancel a distance sale. Where such a law gives you a right that this policy does not, the law applies.
2. Cancelling an order
Standard items: you can cancel at any time before we dispatch, and we refund you in full.
Custom items: you can cancel free of charge until you approve the design. Once you have approved it and payment is confirmed, we start production, and the order can no longer be cancelled, because the item is made specially for you.
Smart Profiles: you can cancel before we set the profile up or activate it. Once it has been set up or activated for you, the price is not refundable, except where the law requires it or where we have failed to provide the profile as described.
Bundles: the rules apply to each part separately. Returning eligible hardware does not cancel a Smart Profile that has already been activated, and the refund is for the hardware only.
How to cancel: email support@parichy.com with your order number as soon as you can.
If we cancel: if we cancel an order — for example because of stock, a pricing error, suspected fraud or an address we cannot deliver to — we refund what you paid for the cancelled part in full.
3. Returning a standard item
You can return a standard item within 7 days of delivery if it is in the same condition you received it: unused, undamaged, with no scratches, and with all its packaging, accessories and inserts.
We do not accept: custom items (unless defective or different from the approved design); items damaged by misuse, water, heat, drops, cutting or drilling, or by attempts to alter or reprogram the chip; items returned after the 7 days; items without their original packaging or with parts missing; and items the product page marks as non-returnable.
- Sign in and open Returns in your dashboard, choose the order and give the reason — or email support@parichy.com with your order number.
- We review your request and reply within 1–2 business days.
- If it is approved, we arrange a pick-up at no charge to you where a courier serves your PIN code. Otherwise we tell you how to send it back and refund the reasonable postage.
- Pack the item securely in its original packaging with everything that came with it.
- When it reaches us we inspect it. If it meets this policy, we refund you within 5–7 business days.
If an item comes back used, damaged or incomplete, we may refuse the return or refund less to reflect the loss in value. We will explain why and, where possible, send the item back to you.
4. Defective, damaged or wrong items
If an item arrives damaged or defective, does not work as it should, is not what you ordered, or (for a custom item) differs materially from the design you approved, write to support@parichy.com within 48 hours of delivery with your order number, photos or a video of the parcel and the item, and a short description of the problem.
We review it within 1–2 business days. If it is confirmed, we replace the item free of charge or, if you prefer or a replacement is not possible, refund you in full, including the shipping you paid, and we arrange and pay for the return pick-up where one is needed.
What is not a defect. Minor variations in colour, size or placement that are within normal production tolerance and match the approved preview in substance; a mistake in artwork, text, numbers or links that you approved; a low-resolution logo you supplied; and a change of mind.
If a phone will not read a tag, contact us before you send anything back. A tag that works on a compatible phone but not on yours — because of the phone’s settings, its case or a metal surface — is not a defect, and we will help you troubleshoot. If the chip itself is faulty, we replace it under the warranty.
5. Warranty on hardware
Each NFC hardware item carries a warranty of 6 months from delivery against manufacturing defects, including an NFC chip that stops responding when used normally. Under the warranty we repair or replace the item or, if we cannot, refund what you paid for it.
The warranty does not cover damage from misuse, accidents, bending, cutting or drilling, water, heat or chemicals, ordinary wear and cosmetic scratches, tampering with or reprogramming the chip, use with incompatible devices or on metal surfaces, or loss or theft.
A replacement of a custom item uses your approved artwork. If that item is no longer made, we may supply a similar one.
This warranty is in addition to your rights as a consumer, not instead of them. To claim, email support@parichy.com with your order number and a description or video of the fault.
6. How refunds work
Where the money goes. Refunds go back to the payment method you used — UPI, card, net banking or wallet — and we cannot refund to a different account. For payments made by bank transfer, we refund to the account the money came from.
When. Once a refund is approved (and, for a return, once we have received and inspected the item), we start it straight away. UPI, card and wallet refunds usually reach you within 5–7 business days; net-banking refunds can take up to 10 business days. Your bank or card issuer may take a little longer to show it. We can give you the refund reference so you can trace it.
How much. The price of the item and the GST on it. The original shipping charge is refunded when we are at fault (a defective, damaged or wrong item) or when we cancel, but not for a change-of-mind return of a standard item. For bundles and multi-item orders the refund is for the item concerned, with any discount shared out fairly.
Failed or double payments. If you were charged but no order was created, or you were charged twice, your bank or the payment gateway normally reverses the extra amount automatically, generally within 5–7 working days. If it has not, write to us with the payment reference.
Disputes with your bank. Please contact us first; we can usually put things right faster. If a payment is disputed for an order that was delivered, we give the payment processor our records of the order, your design approval and the delivery proof, and we may suspend accounts with repeated unjustified chargebacks.
7. Exchanges
You can exchange a standard item for another finish or product within 7 days of delivery, subject to stock, by writing to support@parichy.com with your order number; we settle any difference in price. Custom items are exchanged only when they are defective or different from what you approved.
8. Bulk and corporate orders
Bulk and corporate orders follow this policy unless your quote or invoice says otherwise. They are usually customised, so they cannot be cancelled once production starts, and a defect claim covers only the units affected. Please count the units when they arrive and report any shortage within 48 hours. Advance payments are refundable only as this policy allows.
9. Questions and complaints
Write to support@parichy.com with your order number. If you are not satisfied with our answer, use the Grievance Redressal Policy.