Help
How can we help?
Popular topics
- Track an orderFollow production, dispatch and delivery with your order reference.
- Shipping and deliveryProduction time, courier time and shipping charges.
- Returns and refundsWhat can be returned, and how refunds work.
- Phone compatibilityWhich phones read the tap, and the QR code fallback.
- Manage your profileLog in to edit your Smart Profile and see your orders.
- How Parichy worksFrom choosing a profile to your first tap.
- Teams and bulk ordersProfiles and hardware for a whole team.
- Privacy and your dataWhat we collect, why, and how to access or delete it.
- Complaints and grievancesWrite to our Grievance Officer — and where to go next.
Frequently asked questions
Straight answers about NFC hardware, Smart Profiles and ordering.
What is an NFC card?
An NFC (Near Field Communication) card has a small chip inside that a compatible smartphone can read when you tap it. With Parichy, tapping your card opens your Smart Profile — your contact details, website, social links, catalogue or whatever you've set it to — and the person you share with doesn't need an app.
How does it work?
Tap your Parichy hardware on the back of a compatible NFC-enabled smartphone and your Smart Profile opens in the phone's browser. If NFC isn't available, scan the QR code instead. Either way it's the same profile, and you can choose from 11 Smart Profiles.
Does the other person need an app to receive my information?
No. Compatible phones read the tag without an app, and your profile opens in the browser. Whether a particular phone reads NFC depends on the device and its settings, which is why every Smart Profile also has a QR code.
What if NFC is off or the phone doesn't support NFC?
Every Smart Profile has a QR code, and our hardware carries it as a fallback. Scan it with the phone's camera and the same profile opens.
Can I customise the design of my hardware?
Yes. Add your logo, colours, name, company details and artwork on every hardware line — cards, standees, keychains and patches. In the bundle builder you preview the design and confirm your artwork when you order.
Which Smart Profiles can I attach to my hardware?
There are 11 Smart Profiles: Product Catalogue, Individual Work Profile, Individual Business Profile, Dynamic Profile Switching, WhatsApp Commerce, Dual Authority Profile, Company Profile, Employee Profile, AI Concierge, Digital Handshake, Event & Booking. Each one is built for a specific job, and you can try a live demo of every one before you buy.
Still need help?
Email support@parichy.com.
Have an order reference handy — it helps us find your order faster.
Not bought yet?
Try a live demo of any Smart Profile first.