Return, Replacement & Refund Policy

Claims are considered only in valid and verifiable cases such as the following:

• Wrong product delivered
• Manufacturing defect
• Damage during transit
• Product materially different from approved order details

The claim must be raised within 48 hours of delivery.

To evaluate the request, the following proof is mandatory:

• Order ID
• Clear product photos or videos
• Unboxing video for damage or wrong item disputes

The following categories are generally non-returnable:

• Personalized, custom printed, or custom encoded NFC and QR products
• Customer-approved production orders
• Damage caused by misuse, water exposure, fire exposure, accidental breakage, wear and tear, or unauthorized modification

After internal quality verification, Parichy may provide one of the following resolutions:

• Replacement
• Store credit
• Refund, if replacement is not feasible

Approved refunds are processed within 5 to 10 business days to the original payment method.

The final credit timing depends on banking channels and payment partner processing timelines.

• Cancellation is allowed only before production, encoding, or dispatch begins
• Once customization or production has started, cancellation may not be possible

• If the issue is verified as a Parichy error, return or replacement shipping will be borne by Parichy
• For non-eligible cases, any return shipping cost will be the customer’s responsibility

False claims, manipulated evidence, abusive complaints, or improper chargeback behavior may lead to:

• Claim rejection
• Account suspension
• Appropriate legal action where required

To raise a return, replacement, or refund request, contact Parichy support and share the following details:

• Order ID
• Issue details
• Supporting photos or videos
• Contact number

Please send your request by email to support@parichy.com.

Placing an order on Parichy.com means you agree to this Return, Replacement & Refund Policy.